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Frequently Asked Questions

Handling Time

Please allow 6 to 8 business days for me to personalize your prints.

** Large orders (5+ prints) takes 8 to 10 business days.

** Bulk orders (12+ prints) takes 10 to 12 business days.

See the "promotions/coupon" for current coupon options.

Business Hours


Mon-Fri 9AM to 5PM + 

Extended holiday hours! Saturday: Nov. 1st thru Dec 23rd : 10AM to 4PM

CLOSED:  Saturday, Sunday, and 2023 holidays: Jan 1, Feb 20, May 29, Jul 4, Sept 4, Nov 11, Nov 23, Dec 24-25

Domestic Shipping

Shipping for one item starts at -

USPS Retail Ground / $4.79 / 4-9 business days* (with FREE tracking!)

USPS First Class Parcel / $5.99 / 2-5 business days* (with FREE tracking!)

Expedited Shipping / $7.75+ / 2-4 business days* (with FREE tracking!)

USPS Priority Express / $35.95+ 1-3 business days (with Wood Frame- $45+)* (with FREE tracking!)

*Shipping time frames are estimated by USPS not us. We cannot guarantee USPS shipping times, once the package leaves our hands it is up to them to deliver it within the time frame that they estimate.

Worldwide Shipping

International purchases are subject to custom's fees, Tax, and Duties upon receipt. These charges vary from country to country, and are based on overall cost of the item. Please note that calculation and payment of these charges is the responsibility of the customer.

International Shipping Options -

Tracking numbers will be provided for free to the following countries:  Australia, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain and Northern Ireland, Hungary, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain and Switzerland.

We regularly ship to Australia, Canada and the United Kingdom, for these locations shipping typically takes  8-12 business days. While it is rare, customs can delay a package so please allow up to 30 business days for shipping to worldwide locations. 

- USPS First Class International: CANADA- starting at $10.00; WORLDWIDE- starting at $12.00

- USPS Priority Mail International / $26.00 / 6 -10 business days*

- Express Mail International / Contact us for pricing /
*Shipping time frames are estimated by USPS not us.


If your order is a gift going directly to the recipient, please let us know if you do not want the packing slip to show the price of their gift

We accept Paypal, credit or debit cards or you may Checkout with your Amazon account.

If you are having trouble paying please contact us and we would be glad to help you.

Other FAQ

Changing An Order-
Can I change or cancel my order after it is placed?
All products are made to order and the design process normally begins the day after an order is placed. Therefore I am happy to change orders as long as I am contacted the same day the order was submitted. Orders that are cancelled after this time period may not be refundable if the design process has already begun.  <b> Orders with rush handling cannot be changed because personalization is started as soon as possible so that the order can be shipped quickly!<b>

What size are your mattes? We have both 8x10 and 9x12 mattes.

Can you make an Asian, Indian or _____ , etc. person in my print ?
At this time we are only able to do light skin and dark skin tones. We aren't able to change a face

Can you add glasses?  Yes we can!

Can you add my dog to my print?
It depends on the breed, there are only about 20 breeds we can add. To add-on your own images is a $5.00 charge.

Payment -

What payment methods do you accept? Paypal, credit and debit cards.

What payment currency do you take? All payments are converted into USD.

I'm having trouble paying, can you help me? If your card is being declined then you will need to contact your bank. 
If its another problem you can contact us and we will try to help you! An alternate option is you can pay thru the "BUY IT NOW" link below if you have an account or checkout as a paypal guest using a debit or credit card. Be sure to give us your existing order number if you are adding something to an order already placed and let us know what the payment is for. If it is a new order we will need your shipping address and all personalization details.



Shipping -
Can I upgrade my shipping speed? 

Absolutely! You will see faster shipping options at checkout.

Returns -
What is your return policy?
Returns are accepted within 14 days of delivery date. Shipping charges are non-refundable. Contact us prior to returning to receive an Return Authorization#.

Have a question? Then ask, I'd love to help you!